Comcast customer gives new kind of feedback

I have a neighbor in my building who had a hell of a time getting Comcast to fix their service to the building. After years of them screwing around with a musical chairs game of connections and pissing off one customer at a time he finally made it his business to get them to do their business. It took calls all the way up to VP level and almost a year of waiting before the finally installed extra cables to the building that would give everyone sufficient signal strength. The funny thing was he'd long since given up waiting and switched to DSL for his network but he still kept on bugging them to do the work.

Having heard him speak about dealing with Comcast for years I think I know how this 75 year old woman felt when she took a hammer into a Comcast office and started smashing up customer rep equipment. I think it is great that she didn't care there would probably be criminal charges resulting from the outburst - I mean she is 75 so there is probably not much to lose in it for her. I'm left wondering what will happen to her service now - will they disconnect her? Continue with the crappy service? Or will she become some customer advocate hero and they'll be forced to compensate her? Or will she just languish in jail and be slammed with civil suits from the employee who's computer she smashed up?

For years now mailmen and employees have "gone postal", now I guess we'll have to watch out for customers "gone Comcastic".